RETURNS & EXCHANGES POLICY
We want you to be happy with your purchase and we apologize if it is not. For whatever reason that you are not satisfied, we would be most happy to provide exchanges and returns for all items purchased from us if the following conditions are met :
- All items must be in their original packaging with product tags intact
- All items must be unworn, unused, unwashed and in its original condition
- Originals receipts would need to be included
- All items would need to be purchased originally from www.ainahariz.com
If non of the above conditions are met, we regret to inform that we are unable to process any claims for exchanges or refund regardless that the items have been mailed back to us.
SALES ITEM(S) & ALL CASUAL PIECE ARE NON-EXCHANGEABLE NOR RETURNABLE EITHER IN OUR RETAIL BOUTIQUE OR VIA OUR ONLINE PORTAL.
1. VALIDITY FOR EXCHANGES & RETURNS
All exchanges and returns would need to be raised within 7 days of the invoice date for online orders, and 20 days for overseas orders. All requests for returns however, would need to be strictly via email to email@example.com for both local and overseas deliveries.
2. EXCHANGES & RETURNS ONLINE
2.1 You will need to include your original invoice together with the item(s) in its original condition and packaging.
2.2 Kindly email first your reason of exchange to firstname.lastname@example.org
2.3 Mail us your parcel via a traceable mode of postage to
D17-2B, JALAN TKS 2,
TAMAN KAJANG SENTRAL,
43000 KAJANG, SELANGOR, MALAYSIA.
2.4 Wait for our email confirmation and you will be notified once your online Store Credit Voucher is ready. Generally, the processing period is 7 working days upon receipt of your parcel.
2.5 No refunds will be given for taxes, duties, tariffs and excise charges levied for overseas orders either for refunds or exchanged items.
2.6 Exchange is applicable to the design that are on the same batch release or old collections. Exchange design are not available with new upcoming collections
2.6 WE STRICTLY DO NOT OFFER ANY CASH REFUND UNDER ANY CIRCUMSTANCES. FOR ANY REASONS OF EXCHANGE OR RETURNS, THE VALUE WILL BE CREDITED TO YOUR MEMBER ACCOUNT ONLY. WE DO NOT OFFER REFUND VIA BANK OR PAYPAL.
2.7 Once you receive store credit, you can purchase any collections or item (no limit) & we do not carry forward any balance if you purchase lower than the store credit amount.
2.75 Purchase via store credit not entitled for another exchange or refund at any circumstances since we have provide all measurement and necessary details.
2.8 Every brands have their own terms & conditions, store credit options and refund process. Please read our T&C before you proceed with any of the option given 🙂
2.9 No exchange or return for Hijab, Accessories such as garment bag at any circumstances
2.95 All baju kurung below RM200 & casual pieces are not eligible for return and exchange as we already stated all description and measurement chart in details
3. OTHER TERMS & CONDITIONS
3.1 All items that are returned and exchanged, can only be made once.
3.2 Shipping cost for the return will be borne by the customer. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund
3.3 Our returns and exchanges policy does not cover damage resulting from unique, accidental, or random damage that is the result of use by you or wear and tear of a product.